Refund policy
Return and Refund Policy
Last updated: December 28, 2024
We value your trust and strive to ensure your satisfaction with every purchase. Please carefully review our policy below before making a purchase.
Digital Products and Services
All sales of digital products and services are final. Due to the nature of digital goods and services, we are unable to accept returns, exchanges, or provide refunds once a purchase has been completed. By completing your purchase, you agree to these terms.
Physical Products
We have a strict no-refund policy for all physical products unless they are defective or damaged upon arrival. Please inspect your items upon receipt and contact us immediately if there is an issue.
Eligible Returns (Defective or Damaged Items Only):
- Condition for Returns: To be eligible for a return due to defects or damages, the item must be unused, in its original condition, and include all original packaging.
- Proof Required: You must provide proof of purchase and clear photographs of the defect or damage.
- Request Process: Contact us at info@blackfoodiefinder.com within 3 days of delivery to report any issues.
Exceptions
- Items returned without prior authorization will not be accepted.
- We do not accept returns for change of mind, dissatisfaction, or items that show signs of use.
- Any unauthorized chargebacks or disputes will be contested in accordance with these terms.
Chargeback Prevention
To protect both parties, by purchasing from shop.blackfoodiefinder.com, you agree to:
- Contact us directly to resolve any issues before initiating a chargeback or dispute with your payment provider.
- Understand that chargebacks for reasons outside of defective or damaged items will result in us disputing the claim and providing documentation of this policy.
How to Request Support
If you believe you have received a defective or damaged item, please email us at info@blackfoodiefinder.com with the following:
- Your order number.
- Photos of the item showing the defect or damage.
- A description of the issue.
Our team will review your claim and provide instructions if your return is approved.
Final Notes
By purchasing from shop.blackfoodiefinder.com, you agree to this return and refund policy. For any questions, please contact us at info@blackfoodiefinder.com.